The reason given for blindly agreeing to the terms and conditions is that they are too long to read in full (64%); the source of the terms and conditions seems trustworthy (25%) and 26% said they don’t read them because they won’t understand them.
The most common terms and conditions we agree to without reading are when we update our smartphone software, with 94% saying they agree without reading. And, 95% of people signing up to subscription services such as Amazon Prime don’t read the terms and conditions but do click ‘agree’.
On seeing the results of the survey our CEO, Jon Craven, said: “Something so important to our everyday lives has become second nature to routinely ignore. Whether that’s downloading new software or checking the terms of your home insurance, knowing more about what could affect you at a later date will help you to avoid difficult circumstances.”
Home Insurance ‘terms and conditions’ typically come in the format of a policy booklet (this is also known as ‘policy wording’) and they form part of the contract between yourself and your insurance provider. The policy wording can be long as Home Insurance is quite complex, but it is important that you read and understand the product you’re buying – the policy wording will tell you what is covered by your policy and what isn’t covered (the exclusions), along with definitions to help you understand what the insurer means by certain phrases and words (insurance jargon!). The policy booklet also explains how to make a claim, how to make a complaint if you’re unhappy with the service you’ve received, and provides useful telephone numbers for claims and enquiries.
While we appreciate Home Insurance policy wording is generally quite long, we know how important it is for you to understand it – so we’re delighted that TV presenter Alison Hammond agreed to record some audio snippets of the Together Mutual Home Insurance Policy Booklet to help busy customers get to grips with parts of this important document.