For quality and protection purposes, your call will be recorded. Together Mutual Insurance exchange information with other insurance companies and the police to prevent fraud.
COVID-19, Helping our Members
We understand that your financial circumstances might have changed recently and how unsettling this must be, but try not to worry. If you think that you might find it difficult to make your monthly Home Insurance payment to us, please call our customer service team straight away and we'll do what we can to help you. Give us a call on 01438 761 670 or email us at support@togetherinsurance.co.uk.
Home Insurance
Sales helpline (9am to 6pm Mon-Fri): 0808 22 33 333
24 Hour Claims helpline: 01438 51 88 77
Policy helpline, Customer Services & switchboard (8:30am to 6pm Mon-Fri): 01438 761 670
24-Hour Home Emergency Cover helpline: 0333 000 7970
24-Hour Legal helpline: 0333 000 7875
Home Insurance Additional Cover
24-Hour Legal helpline: 0333 000 7875
Premier and Premier Plus Policy Travel Insurance (for policies taken out before 31st October 2021)
Claims helpline (9am to 5pm Mon-Fri): 0207 748 2965
24 Hour Emergency Assistance from the UK (24/7): 0207 748 2964
24 Hour Emergency Assistance from outside the UK (24/7): +44 0207 748 2964
Standalone Travel Insurance (for policies taken out before 31st October 2021)
Sales & Customer Service helpline (9am to 6pm Mon-Fri, 9am to 12.00pm Sat): 0808 22 33 333
Claims helpline (9am to 5pm Mon-Fri): 0207 748 6479
24 Hour Emergency Assistance from the UK (24/7): 0207 748 0521
24 Hour Emergency Assistance from outside the UK (24/7): +44 0207 748 0521
Premier and Premier Plus Policy Travel Insurance for policies (taken out on or after 1st November 2021)
Claims helpline (9am to 5pm Mon-Fri): 01420 259 049
24 Hour Emergency Assistance from the UK (24/7): 01273 071 784
24 Hour Emergency Assistance from outside the UK (24/7): +44 (0)1273 071 784
Standalone Travel Insurance (taken out on or after 1st November 2021)
Sales & Customer Service helpline (9am to 6pm Mon-Fri, 9am to 12.00pm Sat):01293 855 931
Claims helpline (9am to 5pm Mon-Fri): 01420 259 049
24 Hour Emergency Assistance from the UK (24/7): 01273 071 784
24 Hour Emergency Assistance from outside the UK (24/7): +44 (0)1273 071 784
We always try to give you the best possible service, but we know that occasionally problems can occur. If you wish to register a complaint, please contact us in writing to the Customer Operations Manager or the Claims Manager (if concerning a claim):
Together Mutual Insurance
Kings Court
London Road
Stevenage, Herts
SG1 2TP
By phone: 01438 761 670 (or 01438 51 88 77 if it's concerning a claim)
By email: complaints@togetherinsurance.co.uk
We try to resolve complaints fairly and as quickly as possible, for more information please see our Complaints Procedure. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.