Claims Process

Should you need to make a claim with us, we will be there to assist you every step of the way. Our friendly claims team are on hand to offer guidance and support 24 hours a day, 7 days a week.

Claims Process – Banner

Checklist of things to do when making a Home Insurance claim

Our Claims team will be here to talk you through the Home Insurance claims process, but we recommend you do the following:

1. Ensure you and your property are safe from any further damage.

2. Help speed up your claim - save any receipts and/or documentation; if you have photographs of the items lost or stolen these will be of use.

3. Don’t throw anything away – keep any damaged items so we can have a look at them if necessary.

4. In the case of theft, malicious or impact damage, you should notify the police immediately. They should give you a crime number, which we will need.

How to contact Together Mutual Insurance

  • You can call us on 01438 51 88 77. This is the quickest way to make a claim.
  • You can also notify us online by emailing (please provide your contact telephone number and as much information about your claim as possible).
  • You can make a claim by post:

    Claims Department
    Together Mutual Insurance
    Kings Court
    London Road
    SG1 2TP

In each case, try to give us as much information as you can, as this will help our Claims Team to resolve your claim as quickly as possible.

Once the claim has been registered, we will help you to start getting back to normal. If replacement items are needed, we will source them for you. If work is needed to be carried out, we will appoint an approved contractor, getting you back on your feet as soon as we can.

Our claims philosophy

We understand behind every claim is a person. We believe in treating customers fairly, which is why we promise you:

  • A helpdesk is open 24/7.
  • No forms to fill in when you call us.
  • Acknowledgement of your claim the day we receive it.
  • On day 1, we will appoint a qualified supplier to visit your home where needed.
  • To liaise with suppliers on your behalf.
  • To issue a cheque within three days of your claim being agreed.
  • To communicate in plain English.



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Frequently Asked Questions

Find out more about cover levels, claims and how to reduce your premiums.