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Protect your home

We've put together some tips on what to do should you have an accident or water incident of your own - as well as lots more to help keep your home in tip-top condition.

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Power Cut – Roundal Power Cut

First, check your neighbours and any streetlights to see if it's street-wide, and then head to your fuse box. Re-activate any flipped fuses.
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Smell of Gas

If you smell gas, DO NOT turn on a light! Ventilate your home thoroughly, turn off the stopcock and call a gas engineer as quickly as possible.
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Burglary Response

If you discover you have been burgled, phone the police immediately and try not to touch anything if possible.
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Travel Security

Our Premier Plus policy includes annual travel insurance on top of buildings and contents insurance. These tips will also help keep you safe when you're off on your travels.
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Home Security

Making sure your home is as secure as possible can seem daunting, but there are a few simple things everyone can do to improve security. Installing a burglar alarm in a visible place is a great way to start, as are extra window and door locks.
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Mobile Phone Dropped in Water

Unfortunately, most of us have been here. Our snazzy new phone has found its way into a sink, a bath, a swimming pool or, a toilet. All is not lost though.
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Home Flooded

If it’s safe to reach your mains, immediately turn off the electricity supply, and then move valuables and essentials to secure places and ventilate the area well.
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Toilet Constantly Running

If this happens, open the cistern (the compartment on top of your loo) and then lower the maximum water level by simply screwing down the float (normally a relatively large rounded object that sits on top of the water inside the cistern).
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Overflowing Gutter

You might want to avoid this if you are not a fan of heights. Looking out of a window, it doesn’t seem that high, but when you climb a ladder it feels much higher. Also, do not attempt this if your ladder is not long enough, as it’s not safe to stretch at a height.
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Damp Smell

If a room smells of damp, try to air it thoroughly and then search for any cold patches on the walls, using a damp tester to locate the area. If it’s an external wall, check outside for any splash areas.
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Leaking Shower and Bath Seals

Using a sharp knife, remove all existing sealant and then leave the area until 100% dry. Go back over it afterwards to make sure you’ve removed all the bumps, as these will make it more difficult to apply the new sealant.
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No Hot Water

We’ve all been there. After a hard day at work, all you want is a hot shower or a long soak in a steaming bath. But what’s this, you've checked the immersion but still nothing. What are you to do?
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Burst Pipes

Unfortunately, sometimes the worst does happen and a pipe may burst, but don’t fear, they can be dealt with quickly to limit any damage.
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Leaking Tap

Nothing is more annoying than the constant drip of a tap, be it in the bathroom or the kitchen. Fortunately, though, they can be a real doddle to fix, as it’s normally just a washer that needs replacing.
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Frozen Pipes

Winter has your house in its grip, covering everything in ice and snow. But what do you do if this deep freeze means that water stops coming out of your taps?
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Cracked Wall

Cracks in the walls of your home may be unsightly and a touch unnerving, but they are just the result of movement in the building and are usually simply due to the house settling. The building materials will expand and contract due to temperature or soil movement under the home, both of which are entirely normal.
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Spilt Wine

A sudden deathly silence falls at your party and you hear the awful words "Oh, dear. Does anyone have a cloth?" Yes, a glass of red wine has been knocked over on your lovely new carpet. What can you do?
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Storm Damage

While 'Mother Nature' can't be stopped, her moods can be predicted, which means you can be prepared and ready to minimise any potential damage to you, your family and your home. Be sure to check the condition of roof tiles for cracks or breaks, any chimneys for the same issues and the condition of your pointing.
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Fire Prevention

The installation of smoke alarms is essential, not only for early warning of potential dangers, but for extra reassurance. Make sure they are checked once a month and that the batteries are changed when needed.
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