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Customer Service Report

Is the British attitude behind our acceptance of poor customer service? This Critical Service Index Research report looks at customer service in the UK and forms the foundations of the approach to customer service at Together Mutual Insurance.

What defines customer service?

The customer is always right! Or at the very least UK customers like to feel they are right, but we are not a nation of hard to please people. British customers are, in fact, very easily pleased and rather old fashioned when it comes to customer service. We are a population that is generally happy with an acceptable level of service.

This Critical Service Index Research report investigates the public's view on customer service. Download your copy by clicking on the image below.

Customer Service Report

 

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